Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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302-664-1264 | 100 Business Park Ln, Bldg 200 Milton, DE 19968

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 302-664-1264 or make an appointment online!


What Our Customers Are Saying

Had alternator replaced on my high mileage '09 Hyundai Sonata. Job done efficiently, as promised and for a fair price. It can be a challenge finding a trustworthy, fair, straight shooting location for car service/repairs. Camco fits the bill. I can recommend & will return!

, 06/02/2021

Can't say enough good things about this shop. The owner was very nice and accommodating. I needed to have my brakes fixed in 1 day and it was ready in 1/2 a day. You can tell he enjoys what he does and it shows. I highly recommend taking your car here for service.

, 01/07/2021

reviewiconGreat Job
Lewes, DE

He did a fantastic job on my daughters car. I would recommend him to all my friends - I have already! Great job, keep up the good work.

, 11/06/2020

reviewiconNice Place

4 tires installed quickly, nice place.

, 10/30/2020
Appt was on time, service was top notch!

, 02/06/2020

reviewiconAccommodating, Reasonable, and Capable!

Just before Thanksgiving and vehicle failed inspection due to electrical/wiring issue. Called and my vehicle was taken in that day and fixed within an hour. Cost was very reasonable and everything was explained. I actually live 30 minutes away but to find a business this accommodating, reasonable, and capable is well worth the drive. Thanks again, Mark!

, 11/25/2019
  • ACDelco Professional Service Center
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  • Call Us For Service: 302-664-1264